微信公眾號
同城小程序
房產(chǎn)小程序
商城小程序
Service Center Agent 服務中心接線員頂薦急
面議咨客不限經(jīng)驗學歷大專大專以上學歷
信息未審核或下架中，當前頁面為預覽效果，僅管理員可見
崗位描述
The Service Center Agent is responsible and accountable for all operations in relation to the Switchboard and guest message delivery, reservation taking, and information providing, requirement regarding to guest rooms amenities receiving and handling whilst on duty. All duties and tasks performed are to be procedurally correct, timely and of a consistently high quality. The Service Center Agent must also ensure that through personal presentation, telephone manner, effective and efficient work practices and guest service standards, that guests and callers “first” impression of the Hotel is a lasting one of genuine warmth and friendliness and of high standards.
服務中心接線員負責總機的正常運行、為客人留言、預定、信息提供、向客人提供房間的一次性物品。所有的工作都要求按照程序高效、高質(zhì)量的完成。服務中心的員工必須確保通過個人為客人提供的服務，包括電話禮儀、有效率的工作，使客人形成對凱賓斯基的真誠熱心友好的高標準的服務的“第一印象”。
Responsible for ensuring that clear and constant communication line is kept with all staff, areas and hotel department.
負責并且確保所有的員工之間以及部門之間的溝通。
To ensure that all guests and callers are provided with concise information concerning the services and facilities provided by the Hotel.
確保所有的客人或是來電者都能得到精確的關(guān)于酒店的服務設施的信息服務。
Responsible for the ongoing communication of pertinent information using the Service Center log book provided to other shifts.
負責通過交接本，將正在發(fā)生的信息明確地交接給下一班。
To ensure all guests are provided with an efficient operator service as required.
確保按照客人的要求向客人提供有效的服務。
To ensure all guest queries, inquiries and requests are attended to in a helpful and professional, yet warm and friendly manner.
確保所有客人的爭議、問詢、要求到能得到以樂于助人的、專業(yè)的、熱心的、友好的方式處理。
To ensure on a daily basis that you are fully aware of all arrivals to the hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may be action accordingly.
在當班期間，必須知道酒店的住客情況，特別是VIP客人的預抵，以備客人提出特殊的要求，我們可以相應的向客人提供。
To ensure that you are completely aware of the complete range of services and facilities that hotel provides to its guests and visitors.
確保充分了解本酒店向客人所提供的服務范圍和酒店設施。
To ensure you have a complete and thorough knowledge of the outlets of the Hotel, the operating hours and the scope of services that they provide.
確保充分了解酒店的特色和所提供服務的營業(yè)時間、營業(yè)范圍。
To ensure that all telephone calls are attended to in a helpful and professional, yet warm and friendly manner.
確保所有的電話都能以熱心友好的方式專業(yè)的處理。
To ensure that all reservations are handled in a professional and efficient manner.
確保所有的預定都以專業(yè)高效的方式處理。
To ensure that the Service Center area is not left unattended at anytime whilst on duty.
確保服務中心工作區(qū)域在任何時間必須有人值班。
Responsible for the prompt and correct input of all guest messages.
負責所有客人的信息都能得到及時正確的處理。
To identify any faults that occurs on Service Center equipment at anytime whilst you are on duty, contact the Service Center Supervisor on duty or report the fault directly to the Service Center Manager.
當班時，注意服務中心所有的設備運行正常，如發(fā)生情況聯(lián)系服務中心主管或直接向服 務中心經(jīng)理匯報。
Responsible for proving a personal, efficient, friendly and warm wake up call service for our guests as required.
按照客人的要求，負責提供人性化,高效,友好,熱情的叫醒服務。
To ensure confidentiality is adhered to in relation to all inquiries in reference to guests or staff with no exceptions.
保證所有的保密信息，無論是員工還是客人都毫無例外，不可告知。
To ensure as a Service Center Agent at hotel have a comprehensive knowledge of the city, and what is happening within the city at all times, and to ensure that all guest inquiries are met with prompt, informative yet friendly solutions.
作為酒店服務中心員工,確保對本市的知識有廣泛的了解，確保對市內(nèi)發(fā)生的重大事情有所了解，確保對所有客人的詢問做出迅速,友好的解答。
To maintain and be aware of the importance of guest recognition。
意識到客人認可的重要性。
Responsible for adhering to the rules and regulations of the Hotel, as set down in the Staff Handbook.
遵守酒店制定的一切規(guī)章制度，堅持原則，并遵守員工手冊。
To assist and carry out other duties as required and directed.
幫助并執(zhí)行其他班次未完成的工作.
To be completely aware of the Fire and Emergency procedures of the Hotel and your responsibilities in an emergency.
完全了解酒店的火警及緊急事件的處理程序并了解自己在發(fā)生此類緊急事件時的職責。
To acquire, through training provided, a thorough working knowledge of the following:
通過培訓,獲得以下的工作知識
OPERA- The Hotel computer system
OPERA-酒店前廳管理系統(tǒng)。
The Telephone systems.
電話系統(tǒng)。
Ensure that the printer of the Call Accounting Interface is in working order and the report is printing out with no paper jammed.
保證計費系統(tǒng)打印機正常工作,正常打印電話報表并保證在打印期間無卡紙現(xiàn)象出現(xiàn).
To acquire, thorough training provided, a complete knowledge of all policies and procedures as set down by the Hotel that relate specifically to the Service Center.
通過培訓，完全了解酒店服務中心的政策和程序的詳細情況.
To ensure at all times that personal presentation is immaculate, your uniform or work clothes are in line with relevant Front Office.
確保個人干凈,整潔,穿著統(tǒng)一整齊的前廳部制服.
Obtain briefing from Service Center Captain on problems and situations requiring further attention.
從服務中心領(lǐng)班處獲取需要注意的問題和事情。
Ensure that all daily reports printed are filed accordingly in the respective files.
保證每日報表的打印并根據(jù)要求分別存檔。
Make sure wake-up calls, reservations and all telephone calls are all recorded and followed up accordingly.
確保準確的記錄下所有的叫醒，預定及電話的轉(zhuǎn)接并根據(jù)要求跟辦所有事情。
Contribute to overall operational efficiency by performing relevant duties as assigned.
履行所有的工作職責，以保證工作的高效、全面。
Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
為客人提供始終如一的人性化服務，確保無論何時最大限度地令客人滿意，及隨時給予客人誠懇的關(guān)注。
Establish good public relations with all guests.
與所有的客人建立良好公共關(guān)系。
Provide guests with the most accurate and up-to-date information at all times.
無論何時都能為客人提供準確地，最新的信息。
Ensure efficient provision of message relay service by supervising message taking activities and paging services for guests.
檢查客人留言的遞送和記錄情況以確保為客人提供準確，高效的留言服務.
Ensure efficient provision of an accurate record of telephone calls by supervising that all guest requests are followed up accordingly.
保證所有客人的要求被高效準確地記錄并執(zhí)行，對客人所提出的所有要求進行相應的跟辦。
To report regularly on the happenings within the section.
按正常程序匯報內(nèi)部發(fā)生的事情。
Keeps Service Center work areas neat at all times.
隨時保持服務中心區(qū)域的整潔。
Thorough familiarity and knowledge of all hotel owners, senior managers and Accor senior personnel.
熟悉酒店的業(yè)主方的人員，高級經(jīng)理和雅高中級管理人員。
Thorough familiarity with existing extension numbers of the hotel.
熟悉酒店目前所存在的所有的分機號碼。
Is conversant with all Accor Loyalty Program, Frequent Flyer programs and benefits.
熟悉雅高忠誠計劃，和常飛卡計劃以及其優(yōu)惠政策。
Thorough familiarity with the rate code, market segment, corporate rates and seasonal promotion rates.
熟悉酒店的房間合同價及代碼，銷售分布情況，及協(xié)議價和季節(jié)性的促銷價。
Assumes other duties as assigned by the Service Center Captain.
完成服務中心領(lǐng)班分配的其它工作。
Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way.
通過最恰當?shù)耐緩?，盡可能向客人提供最優(yōu)質(zhì)的服務和最新、最準確的信息。
Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel.
為酒店保持良好的聲望并幫助酒店增加收入。
Perform other related duties & special projects as assigned by the supervisor.
隨時執(zhí)行上級分配的其他相關(guān)任務或特殊項目。
服務中心接線員負責總機的正常運行、為客人留言、預定、信息提供、向客人提供房間的一次性物品。所有的工作都要求按照程序高效、高質(zhì)量的完成。服務中心的員工必須確保通過個人為客人提供的服務，包括電話禮儀、有效率的工作，使客人形成對凱賓斯基的真誠熱心友好的高標準的服務的“第一印象”。
Responsible for ensuring that clear and constant communication line is kept with all staff, areas and hotel department.
負責并且確保所有的員工之間以及部門之間的溝通。
To ensure that all guests and callers are provided with concise information concerning the services and facilities provided by the Hotel.
確保所有的客人或是來電者都能得到精確的關(guān)于酒店的服務設施的信息服務。
Responsible for the ongoing communication of pertinent information using the Service Center log book provided to other shifts.
負責通過交接本，將正在發(fā)生的信息明確地交接給下一班。
To ensure all guests are provided with an efficient operator service as required.
確保按照客人的要求向客人提供有效的服務。
To ensure all guest queries, inquiries and requests are attended to in a helpful and professional, yet warm and friendly manner.
確保所有客人的爭議、問詢、要求到能得到以樂于助人的、專業(yè)的、熱心的、友好的方式處理。
To ensure on a daily basis that you are fully aware of all arrivals to the hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may be action accordingly.
在當班期間，必須知道酒店的住客情況，特別是VIP客人的預抵，以備客人提出特殊的要求，我們可以相應的向客人提供。
To ensure that you are completely aware of the complete range of services and facilities that hotel provides to its guests and visitors.
確保充分了解本酒店向客人所提供的服務范圍和酒店設施。
To ensure you have a complete and thorough knowledge of the outlets of the Hotel, the operating hours and the scope of services that they provide.
確保充分了解酒店的特色和所提供服務的營業(yè)時間、營業(yè)范圍。
To ensure that all telephone calls are attended to in a helpful and professional, yet warm and friendly manner.
確保所有的電話都能以熱心友好的方式專業(yè)的處理。
To ensure that all reservations are handled in a professional and efficient manner.
確保所有的預定都以專業(yè)高效的方式處理。
To ensure that the Service Center area is not left unattended at anytime whilst on duty.
確保服務中心工作區(qū)域在任何時間必須有人值班。
Responsible for the prompt and correct input of all guest messages.
負責所有客人的信息都能得到及時正確的處理。
To identify any faults that occurs on Service Center equipment at anytime whilst you are on duty, contact the Service Center Supervisor on duty or report the fault directly to the Service Center Manager.
當班時，注意服務中心所有的設備運行正常，如發(fā)生情況聯(lián)系服務中心主管或直接向服 務中心經(jīng)理匯報。
Responsible for proving a personal, efficient, friendly and warm wake up call service for our guests as required.
按照客人的要求，負責提供人性化,高效,友好,熱情的叫醒服務。
To ensure confidentiality is adhered to in relation to all inquiries in reference to guests or staff with no exceptions.
保證所有的保密信息，無論是員工還是客人都毫無例外，不可告知。
To ensure as a Service Center Agent at hotel have a comprehensive knowledge of the city, and what is happening within the city at all times, and to ensure that all guest inquiries are met with prompt, informative yet friendly solutions.
作為酒店服務中心員工,確保對本市的知識有廣泛的了解，確保對市內(nèi)發(fā)生的重大事情有所了解，確保對所有客人的詢問做出迅速,友好的解答。
To maintain and be aware of the importance of guest recognition。
意識到客人認可的重要性。
Responsible for adhering to the rules and regulations of the Hotel, as set down in the Staff Handbook.
遵守酒店制定的一切規(guī)章制度，堅持原則，并遵守員工手冊。
To assist and carry out other duties as required and directed.
幫助并執(zhí)行其他班次未完成的工作.
To be completely aware of the Fire and Emergency procedures of the Hotel and your responsibilities in an emergency.
完全了解酒店的火警及緊急事件的處理程序并了解自己在發(fā)生此類緊急事件時的職責。
To acquire, through training provided, a thorough working knowledge of the following:
通過培訓,獲得以下的工作知識
OPERA- The Hotel computer system
OPERA-酒店前廳管理系統(tǒng)。
The Telephone systems.
電話系統(tǒng)。
Ensure that the printer of the Call Accounting Interface is in working order and the report is printing out with no paper jammed.
保證計費系統(tǒng)打印機正常工作,正常打印電話報表并保證在打印期間無卡紙現(xiàn)象出現(xiàn).
To acquire, thorough training provided, a complete knowledge of all policies and procedures as set down by the Hotel that relate specifically to the Service Center.
通過培訓，完全了解酒店服務中心的政策和程序的詳細情況.
To ensure at all times that personal presentation is immaculate, your uniform or work clothes are in line with relevant Front Office.
確保個人干凈,整潔,穿著統(tǒng)一整齊的前廳部制服.
Obtain briefing from Service Center Captain on problems and situations requiring further attention.
從服務中心領(lǐng)班處獲取需要注意的問題和事情。
Ensure that all daily reports printed are filed accordingly in the respective files.
保證每日報表的打印并根據(jù)要求分別存檔。
Make sure wake-up calls, reservations and all telephone calls are all recorded and followed up accordingly.
確保準確的記錄下所有的叫醒，預定及電話的轉(zhuǎn)接并根據(jù)要求跟辦所有事情。
Contribute to overall operational efficiency by performing relevant duties as assigned.
履行所有的工作職責，以保證工作的高效、全面。
Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
為客人提供始終如一的人性化服務，確保無論何時最大限度地令客人滿意，及隨時給予客人誠懇的關(guān)注。
Establish good public relations with all guests.
與所有的客人建立良好公共關(guān)系。
Provide guests with the most accurate and up-to-date information at all times.
無論何時都能為客人提供準確地，最新的信息。
Ensure efficient provision of message relay service by supervising message taking activities and paging services for guests.
檢查客人留言的遞送和記錄情況以確保為客人提供準確，高效的留言服務.
Ensure efficient provision of an accurate record of telephone calls by supervising that all guest requests are followed up accordingly.
保證所有客人的要求被高效準確地記錄并執(zhí)行，對客人所提出的所有要求進行相應的跟辦。
To report regularly on the happenings within the section.
按正常程序匯報內(nèi)部發(fā)生的事情。
Keeps Service Center work areas neat at all times.
隨時保持服務中心區(qū)域的整潔。
Thorough familiarity and knowledge of all hotel owners, senior managers and Accor senior personnel.
熟悉酒店的業(yè)主方的人員，高級經(jīng)理和雅高中級管理人員。
Thorough familiarity with existing extension numbers of the hotel.
熟悉酒店目前所存在的所有的分機號碼。
Is conversant with all Accor Loyalty Program, Frequent Flyer programs and benefits.
熟悉雅高忠誠計劃，和常飛卡計劃以及其優(yōu)惠政策。
Thorough familiarity with the rate code, market segment, corporate rates and seasonal promotion rates.
熟悉酒店的房間合同價及代碼，銷售分布情況，及協(xié)議價和季節(jié)性的促銷價。
Assumes other duties as assigned by the Service Center Captain.
完成服務中心領(lǐng)班分配的其它工作。
Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way.
通過最恰當?shù)耐緩?，盡可能向客人提供最優(yōu)質(zhì)的服務和最新、最準確的信息。
Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel.
為酒店保持良好的聲望并幫助酒店增加收入。
Perform other related duties & special projects as assigned by the supervisor.
隨時執(zhí)行上級分配的其他相關(guān)任務或特殊項目。
用人單位
廣州圣豐索菲特酒店 名企 已認證
股份制企業(yè) · 100人以上 · 賓館酒店
工作地址
天河不限 廣州市天河區(qū)廣州大道中988號
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